FANATICS
ORDERS
Placing an order
Search for the items you would like to purchase and click ADD TO CART on the right-hand side of the relevant items. Once you have added everything you want to your cart, click on MY CART.
STEP 1: MY CART
Here you can view the items you are about to purchase. Once you have confirmed the items and quantities, click CHECK OUT to proceed.
STEP 2: CHECKOUT DETAILS
Here you can choose if you would like your order to be sent together or as items become available, and where you would like it to be delivered (either an address of your choice or any Exclusive Books store). Once you have filled in the required information, click PROCEED TO PAYMENT.
STEP 3: PAYMENT DETAILS
Here you can redeem any Gift Cards, Digital Vouchers or Fanatics Rewards you might have available. Once you have applied any available vouchers to your order, you can choose to pay for the remaining amount via Credit Card or EFT. If you choose Credit Card, enter the required information and click PLACE ORDER. If you choose EFT, the page will expand to show our banking details. Once you have made a note of these, click PLACE ORDER. You will now need to make the EFT payment via your online banking or at your nearest bank branch.
STEP 4: ORDER COMPLETE
Your order has been received. You will receive an Order Confirmation email, as well as a Payment Confirmation Email once payment is received.
Please note that in the case of EFT payment, customers have 7 working days to make payment and orders are only confirmed on receipt of proof of payment.
Order queries or cancellations
If you have any queries regarding an order or if you would like to cancel an order please contact Customer Care on info@exclusivebooks.co.za or 0800 332 550 or +27 (0) 87 365 4677. Please make sure to include your order number in the subject line of your email.
DELIVERY INFORMATION
EB Online provides various ways of shipping your products to you.
Delivery to an Exclusive Books store - Free
Local courier - R60
Local postal - not available
4 Business Days Estimated Delivery (not currently available)
Please note that this only applies within South Africa.
FREE DELIVERY TO YOUR DOOR ON ALL ORDERS OVER R450
Please note that this offer excludes all international deliveries.
International Deliveries
International courier rates are calculated zonally. If you choose to split your order into multiple shipments, then each shipment will be charged at the zonal rate.
Zone 1 - R650
Botswana, Lesotho, Malawi, Mozambique, Namibia, Swaziland, Zambia, Zimbabwe
Zone 2 - R1000
Bahrain, India, Israel, Jordan, Kenya, Kuwait, Mauritius, Nigeria, Pakistan, Saudi Arabia, Sri Lanka, Sudan, United Arab Emirates
Zone 3 - R1350
Australia, Austria, Belgium, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom
Zone 4 - R1500
Brazil, Bulgaria, Canada, China, Czech Republic, Estonia, Hong Kong, Indonesia, Iceland, Japan, Malaysia, New Zealand, Oman, Philippines, Poland, Qatar, Seychelles, Singapore, Slovenia, Slovakia, South Korea, Taiwan, Thailand, United States of America, Vietnam
Zone 5 - R1550
Afghanistan, Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, American Samoan, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Belarus, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Congo, Cook Islands, Columbia, Costa Rica, Croatia, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Equatorial Guinea, El Salvador, Eritrea, Ethiopia, Faroe Islands, Fiji Islands, French Guyana, Gabon, Gambia, Georgia, Ghana, Gibraltar, Grenada, Greenland, Guadeloupe, Guam, Guatemala, Guinea, Guyana, Haiti, Honduras, Hungary, Iran, Iraq, Ivory Coast, Jamaica, Kirghizstan, Kiribati, Kazakhstan, Laos, Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Madagascar, Maldives, Mali, Martinique, Mauritania, Mexico, Monaco, Moldova, Mongolia, Montserrat, Morocco, Myanmar, New Caledonia, Niger, Nicaragua, Netherlands Antilles, Nepal, Nauru, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Reunion Island, Romania, Russian Federation, Rwanda, San Marino, Samoa, Senegal, Serbia and Montenegro, Sierra Leone, Solomon Islands, St Kitts, St Lucia, St Vincent, Surinam, Syria, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tunisia, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Yemen
MY ACCOUNT
How to register
To register go here. You will need to enter an email address and a password.
How to edit your details or change your password
Sign in here, go to MY ACCOUNT and click on My Details to edit your details or change your password.
How to edit your saved addresses or add a new address
Sign in here, go to MY ACCOUNT and click on My Address Book to edit your saved addresses or add a new address.
Forgot your password?
Click here to request a password reset, enter your email address and we’ll send you an email with a reset password link.
